BISSELL Connect

After it cleans it seems to get a little lost and goes back over several areas without the vacuum on. It won’t dock until it gets close to its docking station. I wish that once it’s done, it would just go back to its station directly. also we have the mopping feature on our spin wave and we’ve already had to replace the mopping head because it quit pumping. I’m hoping this isn’t gonna be a constant problem. It does clean well which I’m happy about.

I would give it 0 stars if I could. The vacuum is wonderful but the app that controls it is completely useless. It will not stay connected either the the Wi-Fi or the vacuum unit. It takes forever to connect when you try to re-add the vacuum and 90% of the time fails to connect after making you wait 5 minutes as it tries. I have several different items connected to my Wi-Fi so it is not my Wi-Fi. I would say that the app makes the unit hard to use. I have complained about it to customers service and never heard anything back. Seems to never update the app. It is ridiculous that they don’t fix it. When I replace the vacuum, I will not get BISSELL not because there is an issue with the vacuum but because the app is so completely useless that it makes using the vacuum extremely difficult.

I have GREAT internet connection in my area. When the machine wouldn’t go into an area of my living room, I turned it off, picked it up to place it there. I set down, turned it on, went to press ‘play’ on the app & the app actually froze my apple pro max 12. I couldn’t turn it off to restart & my phone didn’t recognize my charger when I plugged it in whilst waiting for to unfreeze. The only thing showing was the BRISSELL logo before it goes into the app. I started to feel very scared about my phone… thankfully my phone eventually started up again. I plan on calling BRISSELL the morrow to find out how to open the little bin because directions say it should be open by pulling the bit apart w/ your hands & not pressing anything, yet it won’t. I’m going to ask them about the app issues & if there is anyway to get the machine to move all over my apartment w/out having to painfully help guide it. One had to do so 4xs. I wiped off the sensors & made sure there wasn’t any debris in the wheels… still have to guide it. At the moment, it’s on mop mode & after guiding it to go into the dinning & kitchen area… I’m leaving it to do it’s thing & I’m just going to see what it does on its own.