App Profile: BObsweep

Ttowner's

Rating: 4/5

We’ve had our Dustin BobSweep since last Mother’s Day and have been for the most part happy with the product. However, I recently updated my app when I was sent a notice. Ever since the update Dustin loses its mapping of my house, I had to remap once a week. The newest glitch is when I access the app you’ll see the dashboard and then it will dim and say “Dustin is offline.” I put it back on the charger and followed support suggested steps, it goes offline each day. None of these issues began until the update.

netmndr

Rating: 5/5

Our BobSweep, “Dusty” has been doing a really good job mapping and cleaning our house the last few days. We are going to try the mop function this weekend too! This app is really easy to use and you can also see where the robot is while it cleans, which is a nice bonus. I love how it stores up to three maps for different floors because that was my main concern about these robots and whether or not they can do multiple floors. My question has been answered! The color coding and no sweep/mop zones make it VERY easy to “set it and forget it” with this robot. The map view sometimes resets and goes off my screen until I pinch and find it again, so that may be a bug to look into but it still works fine otherwise. We are VERY pleased with this robot vacuum so far. I’m also very impressed with the customer service, specifically from Carlo Dayao. I had some questions, and he was very quick to respond kindly and friendly. The product, app, and customer service is all great so far! The index card announcing the new arrival was also a cute touch! Keep up the great work!

Mr. TechGuy

Rating: 2/5

This app is extremely basic for the price point at which the vacuum sells. In comparison to other market players this app leaves much to be desire. Here are some missing features or recommendations. 1. UI extremely dated for 2024. 2. Unable to select which sequence of rooms for the vacuum to clean. 3. Unable to adjust the volume of the vacuum speaker. You can only mute. 4. No voice control and doesn’t integrate well with google home. Can only start, stop and dock. So totally useless. 5. I totally appreciate the privacy focus which is the biggest strength of this app. But would be nice to enable assess to the camera when on the same network for local assess. 6. Unable to manually navigate the robot especially if its stuck. You have to manually move the bot. 7. Doesn’t let you know time left to complete charge. Unable to set a % level before returning to base. 8. no multilevel support. If you have a active map you are unable to do swift mapping. Unable to add to existing maps you have to deleting and start over. 9. Unable to share device with other family members. 10. No virtual barriers like other competitors These are just a few things as you can see extremely disappointed that the Ultravision vacuum which goes for $1200 have at best a subpar app. I think a lot can be learned from competitors such as eufy, Roomba, Dreame and others. Please invest some time in making this app worthwhile to use.