Avis - Car Rental

I was having a hard time finding a rental company that didn’t cost me a fortune plus a deposit on top of that! This company worked with me and I didn’t have to go into detail and explain myself as I often feel I have to, I am very comfortable in their vehicle! In fact I actually love it! 2020 Kia Optima. Since I’ve had the car, it’s been a complete turnaround on my mentalState of mind.,It has greatly affected my moodAnd emotional status in a positive way! I recently lost my Toyota Camry and the unfortunate car accident on route 1A. I had only liability insurance and unfortunately I didn’t have collision. My insurance company paid the other party involved in the accident $7905! When my car is completely totaled, they hit me, and they were able to drive off! Their front bumper was a little damage sure, anyway that’s besides the point clearly I’m still upset about it. But besides all that, yes I have been extremely grateful and hopeful that I can get a lot done while I have this rental so I can get old blue back on the road! So thank you Avis company for working with me!The two young folks that were working the desk the day I picked up the car we’re extremely kind and helpful and got me in right away! The airport was pretty dead because of the snowstorm but they both seemed like they took pride in their job and we’re also dressed very nicely by the way! Very professional! I love the app I love the rental car I love everything you guys are awesome! 👍👍😊

I have rented several vehicles over that last few month: ranging from a week to 3 weeks time periods. I have had several issues from being ticketed due to an expired emission test, a tire that couldn’t be repaired so I had to go back to the airport location because none in my vicinity had availability, to being overcharged. While experiencing these problems, the persons at the drop off location(main building) were typically friendly and helpful. The manager had to be called several times and I will say they knew what they were doing in terms of customer service. Where this can not be said is at the PREFERRED area. The manager, who reluctantly told me her name was Chrissy, as I had to ask several times due to no visible name tag is not what I would describe as a people person. While clearly being made aware of the problem I faced, there was no empathy, concern or attempt to rectify the situation as to where I, the customer was made to feel there was any care. As a traveler who had just been rerouted twice, luggage lost and making it to my destination five hours later than scheduled; this was just one more bad experience in an already long day. Being in the customer service industry myself, it is bad business to display such a nonchalant, ‘oh well’ demeanor to paying customers. Being in a position of leadership, this also sets a very bad example for your coworkers. I will be returning to this location. Who knows- maybe Chrissy had had a bad day as well. If so, I can only hope it’s better and is reflected in her dealings with the public.

I was worried when I reserved my rental for my late night trip to Albuquerque and trying to find a car that would be available after midnight but Avis said they’d be there. So when I arrived at the terminal in the rental car area I was ushered through to the garage where preferred AVIS renters were to be met by someone with my vehicle ready. Finally arriving all the way out there hoping to be quickly seated in my new rental, I was met by darkness and my name was no where on the preferred rental board. I also could not find any attendant at all due to the fact that they all went home. So I made my way back into the terminal to talk to Melissa who thankfully was still there and was able to help me access a car and put me in the right direction. Too bad the left-hand didn’t know what the right hand was doing as the inside counter person had no idea of the staff activities in the garage. So if you’re arriving late, call ahead and get the facts about your car and be sure to grab papers and keys before heading to the garage after midnight. I did try calling from my connecting flight in Dallas just to make sure everything would be well when I arrived late in New Mexico by calling the Avis 800 number , which put me in a merry-go-round of voicemails that took ne nowhere close to Albuquerque‘s car desk area to ask any such questions. In the end, all was well.