Avi-on

It’s a good idea to look at the entire family that you’re buying into some are more robust than others -motion activated detectors, perhaps rechargeable lights -different kind of lights such as strip lights -maybe tile type of lights, bulbs themselves that are Bluetooth etc. you might want to diversify later on down the road. You follow? AVI-on has his bumps in the road but I think they all do, it’s still new technology so a lot of problems in this stage of the game are unavoidable no matter which brand you go with. I picked up in Avi-on product at target one day just to give it a try and it worked out pretty good. The product line isn’t as robust as others but that gives you a chance to get familiar with how the concept works. So in closing I have found Avi-on products at different prices from different places out there, so if you wanna do your due diligence you can find cheaper prices -it is what it is.

You designed the firmware & software for GE plug in switch to fail without any way to make it communicate again short of sending it to you at my cost and possibly not getting it back, should you decide it is broken? AVOID LIKE THE PLAGUE!!! Why design something to be robust when you could instead design something that not only EASILY FAILS, but then becomes PERMANENTLY unable to communicate with any device. And, yes, I meticulously went through all your myriad pages upon linked pages without skipping or mis-ordering any of the instructions. I have one switch that still works and one that can no longer be seen by any device, and therefore cannot be added again, no matter what I have done. Yes, I’ve tried holding the button, much longer than required for reset. I have even gone so far as to completely delete and then reinstall the app, and one switch still works while the other is invisible and cannot be added. I have even deleted and re-added the working switch on my account successfully. No, they weren’t in separate accounts. Yes, I have repeated your steps again, with perfect attention to detail. No, it was not damaged. It was treated exactly as the working switch was treated, and it used to work. Product is poor. There should be a class action suit to have the failed ones replaced.

I have had a switch and used the app for a couple of years. I bought two new outdoor switches and although the switches worked I could not get the app to function properly. I contacted the Avi-On support team and they immediately responded within an hour or two. My switches had old firmware that needed updating but the app would not display the update symbol needed to initiate the update as well as some other functions such as changing the name of Devices or deleting schedules. The support team worked with me to try to resolve this problem. When no headway was being made they sent me two new switches that they had updated the firmware and I sent back my two with their prepaid shipping. After many emails back and forth they regenerated my account and I deleted the app and re-downloaded the app. Everything thing then worked. I can’t say enough about the support team for tirelessly pursuing the resolution to my problem. They went well beyond my expectations with email responses and phone calls that in some cases were after their normal business hours. My system now works perfectly. Gary S