Atome SG - Shop Now, Pay Later

Scam co with really rude customer service (Ruby). The points are meant to expire after 1 year of purchase. Then they should state the upcoming expiry points like Madonalds, Krisflyer, shopee etc. See all these reputable platform dun cheat our points. They will state “xx points expiring” on date (Feb 2025). BUT ATOME DON’T! They expect us to manually add n calculate our points! Like I have so many purchase. N 1200++ points. I have to go manually trace myself my past transactions n ADD UP MYSELF! PUT ON MY OWN CALENDAR to REMIND MYSELF on the expiry! This is what this Ruby says: “You just need to add one year to your purchase date to know the expiration date of the points earned via the purchase. For example, you earned 500 Atome+ points for the purchase below. These points will expire after one year if you do not utilize them” Hello I have 1000+. I have to manually add them n trace myself? N then true enuff. After i redeem in Dec some of the points. Mar 2025 I have 300 points EATEN UP EXPIRED BY THEM. THEY BLAME IT ON ME. Their Further reply: “We acknowledge your dissatisfaction with the situation. However, we have done our due diligence in informing you about this matter on our FAQ page. You SHOULD HAVE been able to read this *before making an account with us*. We understand your confusion. Kindly be aware that each entity has its own operational procedure. Thus, we ask you not to make comparisons.” When I raise up to them that other platform has their own reminder to customers on points expiry!

I recently tried using the Atome app and purchased some vouchers, but unfortunately, my experience was quite disappointing. I attempted to apply the vouchers during checkout, but they didn't work. I followed the steps provided in the FAQ section to place my order and still faced the same issue - the voucher didn't get applied. What puzzled me even more was that on a different page, they had instructions to send a screenshot of the order to their support team. I assumed they would manually assist, but after going through this process for four orders and sending the screenshots, I was met with a denial. Their response stated that since the order was already placed, the voucher couldn't be applied. It left me wondering, what's the purpose of requesting screenshots from customers in the first place? It felt like a waste of time and effort. Adding to my disappointment, the customer service member I interacted with, Aqilah, displayed a lack of professionalism. There was no sense of compassion or willingness to help resolve the issue. This entire experience has led me to the decision of not using Atome again. I hope Atome takes this feedback constructively and works towards improving their voucher system and customer service. It's disheartening to encounter such situations as a user, and I believe addressing these concerns would lead to a better overall user experience.

STRONGLY NOT RECOMMENDED . DO NOT USE THIS APP’S SERVICES. IT FEELS LIKE A FINANCIAL SCAM. The service may charge you $15 for admin fee during the final payment. For the reason that their system’s attempt to charge you during the final payment is being declined and you missed the deadline by 1 day. Someone will call you to inform you about this failed transaction and they will make sure to ask if you will make the payment after the call. This makes it feel like a scam. This should be an automated payment service hassle free. I used apple pay to complete payments for my purchase. So there should be no issue and no reason for the attempt to be declined. The first and second payments went through without issues. However for the final payment I don’t know what happened but their system suddenly cannot process the final payment and if you missed the deadline by 1 day. Then SURPRISE SURPRISE charge of $15 for admin fee added to the payment that is due. It’s not my fault. It’s their system’s fault and they are charging me for their systems inefficiency.