Asurion

This company is a fraud! They make promises and seek to deliver them through 3rd party contractors, who don’t deliver!!! By way of an example, ASURIAN will encourage you to pay into their service for periodic performance diagnostic checks on your device(s) in order to tune them “back to peak performance”, akin to an automobile tune up. But, this is in fact NOT the case in my experience, because the third party contractors are not in sync with the policy of rendering a performance diagnostic and the concomitant service that may be necessary, as promised by of their hiring company, ASURIAN. I have found that the 3rd party contractor will refuse to service a device, despite the fact that you are a paid in ASURIAN “insuree”, because there is no additional money in it for them. To be clear, If your device is actually broken or non-functional only then will the 3rd party contractor provide service because there is money to made, but apparently with the ASURIAN Protection Plan, this is NOT the case. So, I strongly recommend staying away from the ASURIAN Protection Plan, DO NOT part with your money, since there is there is no protection to be had, only a promise!!! Instead treat them like they are radioactive and by extension that makes the purchase of their app impractical for use. As for the 3rd party contractors, if you device is broken or non-functional, then you will have to meet their terms for repair or purchase a new device, it’s that simple. But don’t pay a premium to ASURIAN, for you will get nothing for your money!!! You have been warned!!!

I’m very happy with the app and would recommend their Home+ plan. This app has many amazing and unexpected features that I enjoyed exploring. I had some spare time and used some of the app features, such as the diagnostic check on my iPhone and home network. The feedback I received was detailed, informative, and offered multiple solutions, many of which were free and easy to do. The app also gave me the option to contact a live “tech expert” via chat, text, or phone in a friendly and non-intrusive way, which I appreciated. I didn’t need any help with setting up devices or have any questions, so I didn’t use this option. I love that their live “tech experts” are available 24/7. I haven’t filed any claims or used their tech/install services, since I don’t have any problems 🤞. Everything is good so far. I would recommend their plan. I requested a “Dark Mode” option in my feedback. I hope they will add it soon.

I feel I was out through the ringer and I can only conclude Asurion wants to make filling a claim as difficult as possible to prevent users from filling. The app does NOT support filling a claim. App chat support directed me to the phone customer support. Apparently, app chat is there for troubleshooting. They don’t say, “To file a claim quickly, go to the website. Instead, phone customer support took my claim information and sent an email directing me to the website. They also told me they don’t need the serial number. To log in to the website, you need to know how you purchased your plan and your login credentials. When I logged in, the website said my plan was not active. This corrected itself when I tried again a few hours later. I could not make a claim using Chrome. After trying different browsers, I finally was able to use the file a claim button. This requires me to fill out a PDF form. They want all the information I already provided by phone. The phone call was a complete waste of time. My claim was sent back for not having the serial number, which I was told was optional. This work flow is unnecessarily complicated and obstructive. The app, therefore, fails to provide minimal functionality. An insurance app should let you file a claim.