Xfinity Mobile Care

They signed me up to transfer mobile phone service from Verizon without my permission after I said I would think about it and get back to them. I never did decide to switch and found out after a couple of months that they had started billing me even though no phones were ever activated. They had my card # from my cable account! I’ve been to the store twice after calling customer service and can’t get any answers about a refund. Tomorrow is next billing day and I think they’ll charge me again. The store manager has told me he will try to talk to his boss to approve. Both times I’ve been told I will hear in 2 days. It’s been almost 2 weeks. And nothing!Who can I contact for REAL HELP?

Nobody told me this was Only automatic payments when I signed up. They said I had to provide my card that day to make a payment for something-I don’t remember what. Said it was for that day only. I called and asked to remove my card number and they said they can’t do that because it’s Only Automatic payments. I gave them another number and they continue to use the one I said to remove. They don’t tell you up front it’s only automatic payments so make sure you read the fine print!

So far it’s good,, I only had Xfinity for about a month.