Asda Mobile

As somebody who’s been with Asda mobile since 2016 I know what I’m talking about They were really good back in the day when they were under EE network but since they switched to Vodafone in 2021 they have just kept getting worse over the years customer support is terrible Sounds like they all live in the Philippines they have terrible connection and call quality and don’t know how to resolve issues this app is buggy as hell multiple times they’ve took payment when I’ve set up a new monthly bundle, but the bundle doesn’t get added to my account so prepared to ring customer service every month to get your bundle resolved and God forbid your bank doesn’t stop the automatic payment because it will send the app and your account into a frenzy and you guessed it, you’ll need to ring customer Support I’ve just switched to GiffGaff good riddance Asda mobile you’ve lost a loyal customer

Probably the worst app I have come across. Had endless problems setting up my account and needed several calls to customer services-who are excellent. Now I have tried to move to a contract but discovered that means I have to have a new sim. Why??? So I’m not taking out a contract. And you cannot register a new card on the app, even though it says you can. You have to go online. Wasted so much time and I’m rather sorry I left my previous provider. Wouldn’t recommend Asda Mobile to anyone.

The App is actually quite good, everything is easy to manage and check but the i am having constant issues with payment every time i add a card it just does not add on i had to log in online then add it then it finally added on to my account but then when i try to purchase things via the app it doesn't recognise theres a payment method on the account even though it shows me that there is on the saved card section. Also when i ported in my number it didn't say any message that its been confirmed it was like nothing had happened when i clicked port number, i just received an email saying that the port in was confirmed but it should at least say a message on the app that its been confirmed. Otherwise from those 2 issues the app is good.