George at Asda: Fashion & Home

I’ve been a big fan of George for years. Most of my homeware is from George, as well as practically most of my son’s clothing from George. I’m disabled so I rely on online orders. I’ve been ordering from George for years now, but the past year or so - this app is ridiculous. You can’t view things without the webpage refreshing and sending you back to the top or back to the homepage. It logs you out CONSTANTLY. I’d be adding something to cart and it’ll tell me to log back in again. It’s overwhelming and making me want to go and shop elsewhere which is such a shame - because no one does products like George. How can you be a huge company but have an app this bad??? You really need to hire new technical staff and have an entire overhaul of this app because you’re really losing loyal customers like myself

George as a whole is great but the app needs constant updating/fixing coz the bugs seem to be constant! Like right now the wishlist isn’t updating to remove out of stock items, I’ve got items that were out of stock since Christmas 2024 still in my wishlist. This seems to be a reoccurring problem as I have had this issue before and it cleared now it’s happening again. Also why sometimes when you are looking at an item and you press the back button instead of it taking you back to the previous page it takes you all the way back to the beginning and you have to select all your options again just to go back to view items.

I’ve had this app a good while and it’s really handy to order all is well until you go out the app then every time you go back you have to type all your log in details although I have clicked on remember me that feature doesn’t seem to work there is no Face ID available either so annoying if your going in and out of the app to maybe add things to the order or trying to check things a few times please do something about this because otherwise it would be 5 stars