Nike: Shoes, Apparel, Stories

Been using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.

So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion

They NEED to get this security problem under control! My accnt just got hacked and the customer service informed me that it’s very likely the hacker got in thru the app. Someone successfully got into my accnt and made a purchase, but somehow, I didn’t receive one single email or notification until I saw the “order shipped” notification from the app. And still no email confirmation or notification at all! What’s making it worse is that the customer service rep told me that it was escalated to the fraud dept., and they are trying to stop the order being delivered. And just suggested I change my password. That was it. I asked if I were to given updates on the case’s status, like whether the payment will be refunded, or if the account was going to be safe to use, and what’s going with the email notification on my purchase or activity, the rep just told me no one is going to follow up or reach out to me. They are just going to resolve it (whatever that means?) I’m deeply disturbed and disappointed in Nike for both their security and their custom service!