4.4 Shopee Spree

Shopee has great customer support & protects customer interests. Thank you! Encountered some unreasonable sellers and faulty products. Raised a refund statement and Shopee managed to help me get back my money. However my first few faulty products received, I do not know about this refund process and my money just went down the drain. My recent encounter was buying a ladder without an expected delivery date on the Shopee page. An sms was send to me after I ordered informing me that delivery is one week later at 6 to 10 pm. I needed the ladder badly and asked to deliver by next 4 days. Seller asked me to collect from their Tuas warehouse. I raised a refund. Ordered from another seller and received item within 3 days. So please check that the item you ordered has got expected delivery date, no expected delivery date don’t place order if you need the item by next few days. Shopee, a great shopping platform. My daily routine to browse for 15 mins or so. Discovered a lot of good items that you never get to see when at the departmental stores.

Been using Shopee for a few years. But since 2022, I have a lot of problems. Shopee’s customer service is getting from bad to extremely worse. Some sellers didn’t want to take the responsibility when my orders went missing, they just pushed the blame to the delivery company or their supplier. When I contacted Shopee when the seller refused to respond to me, Shopee take more than a month to reply me, only when l keep sending messages & nasty words. A few sellers blame me for damaging the goods in order for a refund. A local seller even told me that they had to see their CCTV to prove that they sent out my order in good condition. Another local blame for me when when my order went missing. The seller said “bcos of the missing order, they will not earn any commission from Shopee”. Bought a wardrobe from a Mainland seller but when my order had arrived, l found that it had missing & damage parts. So l contacted the seller, the seller agreed to send me the replacement parts but when its arrived, l found that the seller sent the wrong one. So again had to contact the seller but this time they pushed the blame to the supplier. It had been 2 months since then until now the seller didn’t even dare to reply me even after l said a lot of nasty words. I had no choice but to contact Shopee regarding this matter but Shopee took more than a month to reply & discuss this 😤😤. Its been more than 10 days since Shopee agreed to do a partial refund but until now l didn’t even receive the money. 🤬😤😫😪

Since Shopee app launched online, I am getting more interested in doing online shopping via the app rather than having to walk through every shopping malls just to do all the shopping items. And during the pandemic, it’s really helping me so much and reduce my needs to go outside, especially during my pregnancy I did most of my shopping for prenatal to postnatal shopping needs and baby stuff thru this platform. Of course it’s really worth my time and money as I could compare the prices well between shopee online sellers as well as obtained many vouchers, discounts and rewards after shopping. The customer services provided from seller was at satisfactory level which attracted us the buyer to communicate for any information and inquiries of the sale items. I hope that Shopee will maintain their good services, improvise what is necessary as feedback by customers and please do not make same mistake like other platform even when the stability of the business had hit you. Customers attraction and interests protection shall be delivered continuously so that the platform will always be the customer’s choice for both sellers and customers. Delivery system so far quite systematic and satisfying. Keep on doing the good job for everyone.