Zybra Plus

I signed up for the app, read the terms of service, and checked out a bike using a QR reader. At no point was I shown a rental rate. While riding the bike you are not shown what the cost of your ride is. Even after returning the bike you aren’t sent an email (nor is one shown in the app) with math behind a charge. The emailed receipt is formatted so poorly that gmail thought it was spam/junk. I genuinely thought the bike might’ve been an amenity included with my hotel. I had to check my credit card to see what the cost was. $265?! I could’ve taken a limo for that price. **Edit 2 months after posting my review** In response to the developer’s comment… YES..I am leaving this for the correct app. NO…your app did not show an active charge price anywhere within the app while using. Additionally, the emailed receipt doesn’t even provide math for how the “Rental Fee” was calculated, so whether the max rental duration is 6 hours or not is irrelevant. This is a great example of A) not knowing your own product and B) not listening to user feedback. Given that you’re in tech it’s hard to believe you’re still in business with that approach.

My friend and I had a great ride. Though the app is glitchy with payment, as we went a single minute over and were charged an extra 20 dollars; I contacted customer support and Jay was super nice and understanding in helping us get our refund for the 20 dollars we were falsely charged. Highly recommend to go sightseeing

Writing a review in hopes customer service will answer and help. Used the bikes for 1 hour and 30minutes and the app states that it will end the ride automatically when you turn in the bikes at the doc but as soon as we turned in the bikes the ride did not automatically end. The app gives you a option to end the ride manually but even though the bikes are already turned in it still doesn’t read the bikes. I’ve been charged for time that I did not use simply because the app doesn’t read the bikes. If you don’t want to be charged for unpaid ride time don’t use this app. Customer service does not answer nor the emails I’ve sent have not been answered. Most definitely will not recommend or use them again.