Zum - Student Transportation

I recently started working at zūm and this is my recent experience. I had applied for bus driver. They canceled my training 3 times then gave me no reason why it was canceled then had gave me a application as bus attendant that was $10 less then the position I wanted. I obviously was not happy but took it anyway to get my foot in the door. In my interview with a man, he had told me I would be able to get my CPR training. I was later told this was false and I would not be getting CPR training and that it was not needed since it wasn’t mandatory. During my training I was also told I would get 6 hrs during my training as they guarantee their employee 6 hrs a day. This was also false. Then when I had completed my training for special education and wanted my printable certificate just to be able to add to my portfolio for experience they denied me then and told me it wasn’t needed for me to have a certificate. If this company is this much lack caring for their employees what to say how they think or care about your kids. The fact they didn’t want to give me CPR for the safety of your children also shows they are unreliable. I had also left a review on them on indeed and it was rejected. I’m here to stand and not let them get away with their behavior.

Zum is a great service our family has used numerous times. It is a bit pricey but that cost includes the peace of mind of a safe ride for my child. I recently had a last minute need for rides but had missed the 7pm booking cut off time. The folks at Zum were super friendly, accommodating, and communicated with me throughout the process to secure a ride for us. Everything happened seamlessly and I was thoroughly impressed with the service I received. I hope that the cutoff time will be extended sometime in the future. Thank you, Zum!

As a driver, I hate this app. The customer service is horrible. I can never get an exact answer when I have an issue with a ride, my payment, etc. Expect to rarely get paid on time and wait literally MONTHS to get the bonuses that you are promised upon signing up. Expect parents to cancel on you when you are already at the pickup location and barely get compensated for it. Parents often leave unclear pickup instructions, and you are expected to wait up to 30 mins for a kid even if you have somewhere to be—like your real job for example. Why don’t they put a cap on the wait time so as to not inconvenience drivers and waste their time? Who knows! That’s just one of the many wonderful little surprises about this company! You have no way of contacting the child if you can’t find them, and parents rarely answer the phone if an issue comes up at pickup/dropoff. The pay for a ride is often too low because it doesn’t reflect real time traffic, so you could drive for 45 mins+ and only get paid for what showed up on your app as a “30 minute ride.” Zum is terrible and has a lot of work to do.