Zen Planner Staff App

Zen planner has many great qualities. I actually like it way more than systems like MindBody and Wodify. They have many options to build memberships and make things way easier than other systems we’ve used for our facility. I would highly recommend them over most operating systems. Two flaws that need attention and the reason my rating is lower. The application is updated too often or the updates are often flawed for long periods of time. For example: The kiosk in our app to sell items hasn’t worked for months now. We’ve deleted it and re-download and tried different accounts. I’ve had to change back to a paper system... This, my personal rage creator.... Password changes: How am I supposed to RESET my password every 3 seconds (I think it’s 3 months or so) if I never get the password reset email?! This “feature” to keep my account safe as a coach, is more of a hinderance than it is keeping my information safe. I currently have to call my boss and ask for his login because I can’t get my password changed AGAIN. Password changes... make them YEARLY and get the email fixed so we can actually do it! 💆🏼‍♂️

I’ve been with ZP for over 2 years. First, let me say that this could be the perfect solution but they keep coming up short on functionality and support. I was lied to about being grandfathered in to my pricing (it keeps going up). When my prices first starting going up they told me the person. Who said that was no ok get with the company. Also, the staff app works very poorly on the iPad. (It does work better on iPhone) They recently made updates the cause it to not work at all on my 2nd gen iPad, with no warning. The support is pretty lousy, with constant mistakes by people or system “glitches” but I’ve yet hear hear one bit of ownership of said mistakes. It’s like pulling teeth to get a straight answer. I’m so deeply invested in their system at this point that it would be extremely time consuming to switch to another service. However, I wish I would’ve initially gone with another service. The time may come that I have to bite the bullet and just migrate all of my students to another service. Don’t walk... run away from zen planner. It’s definitely NOT zen.

Update: Still doesn’t work properly. We miss out on retail sales because members think they’re properly checking out however the purchase doesn’t actually go through. Better to not use it and have members self checkout in our store by writing down items on paper. Also, ZP has replied to me that there is a Zen Planner Kiosk App available to download, however that doesn’t exist. Many bugs with the self checkout kiosk. Freezing, server errors, duplicate purchases, missed purchases, unable to look up existing member, etc. Have been in talks with customer support, but no fix yet. Have to discontinue use until there’s a properly functioning app. Extremely disappointed they discontinued the previous kiosk app since it actually worked and now I can’t reinstall.