YMCA of Greater Charlotte

Every few months there’s a completely unnecessary new app to download to access the membership you pay for at a gym that is already barely useable due to the huge influx of members. Each app isn’t intuitive and neither is the download—which has to be done on the slowest WiFi known to man (Dowd) in a lobby that has no LTE connection. Metropolis hasn’t made the lot any easier to park in, but now juggling multiple apps for a simple workout. And now the new login app (3rd in 1 year) has “no connection at all to your existing Charlotte Y account”. Why would that even be the case? So sitting here for longer trying to make a brand new account. 30 min process to park and sign in when I’ve got an hour to lift with work in the first place. 👍

PLEASE stop forcing customers to download a new app every year! It’s frustrating to be required to download a new app every year. Why not update the existing app instead of replacing it entirely? This creates unnecessary inconvenience for members. If the issue is with a third-party provider, I’d encourage the YMCA to work with developers who can maintain and improve a single, stable platform rather than starting over each year.

On the last app, I had 1725 rewards points. Those same points did not transfer over and now I’m down to 75 rewards points. I do not like that I have to manually write out each workout. The last app gave you work out options to select from. This app does not connect with your Apple Watch, which is also Very disappointing. I like the functionality and the cohesiveness of the last app. This current app is simply basic and not as interesting.