Xcite Online Shopping

review and rank stores publicly on social media 📱, and I need to raise a serious concern about Xcite Kuwait. Your website only lists 3 PCs 💻, while the physical store has a wide range—from budget-friendly to high-end options. Most customers check the website first before visiting or ordering 🛒. If they don’t see a PC that matches their budget or type, they’ll assume it’s unavailable and may never come to the store 🚫. Even more concerning, bad reviews are completely ignored, while only high-star reviews ⭐️⭐️⭐️⭐️⭐️ ever get a response. The few responses to negative reviews are years old, and now there’s nothing recent addressing customer complaints ❓. This gives the impression that only positive feedback matters, which seriously damages trust. I strongly urge you to update your website to show all products and to respond to all customer reviews, including negative ones 🙏. Ignoring these issues will continue to push customers away ⚠️.

Xcite buying experience is by far the best shopping app/website in Kuwait. I’m not talking about the prices, since this is not my issue. The only issue is the blue xcite support button that is located in the lower right side of the screen. This is where I usually touch the screen to slide down. Sure I can move that annoying button away but it will come back to that location again and again. I suggest the app developer relocate it away from all 4 corners .

First, I’ll start with the log in… the app has the space for the email address, but the OS doesn’t recognize it to autofill the email. Press continue and go to the next page where you enter your password. Don’t touch anything else or it will get rid of the log in page and you’ll have to start over and manually type your email address. It took me 3 times to log in. I hate when companies hire idiotic developers who have never ordered anything online. Next, the checkout process is absolute trash!!! If you’re going to add apple pay, why do I need a stupid map to find the location of my billing address! That map is absolutely terrible to use. Also, my billing address is in the US, this stupid app won’t allow me to checkout using my Visa card. If you’re only going to allow Knet, then say that or fix the app!!