Wind Creek Casino

The app was updated on October 1, and as of that date I am no longer able to purchase any FreePlay through the Wind Creek app. All FreePlay now has to be purchased through Casinoverse. As all current users know, the previous version of the Wynn Creek app allowed you to purchase FreePlay with WScore points only. Now that option is gone. To earn FreePlay on Casinoverse, you will a significant number of sapphires. With a very limited number of sapphires being given out through normal play, you’ll be lucky to get $5 or $10 worth of free. This is very disappointing and will impact whether I go to a Wind Creek location.

I have never ever had an issue with this app. However about 2 days ago I did the update that was to fix something. Ever since then I can’t view my rewards, status, or profile. I can do everything else on the app. When I go to view these items the screen goes completely black. I have uninstalled and reinstalled this app 4 times already and it hasn’t fixed the issue. I got to looking and the update was to fix rewards bug issues. Well I never had a problem until now. So I guess now mine will be messed up. I contact WCC support chat and they say they have no issues on their end or any reports. They all keep saying to uninstall and reinstall the app or do a complete shutdown. I have troubleshooted all I know to do. I wish I’d never downloaded the new update!!

I spin the stupid wheel every day to save my WScore up to buy free play - they don’t tell you when you get over a certain WScore you’re no longer eligible for free play. Compared against a fresh account considering maybe they just weren’t offering free play rewards for last month. Just checked a fresh account which has free play in the store, and my fiancé’s son can use his score to buy free play….he’s got around 200k on his score and I’m just over 500k. There’s nothing in the app or the app description that lists that as an expected thing when you get over a certain amount. This is shady theft at worst or at best it’s them preventing me from using my “rewards” on what I want. I have to drive two hours to get there - to make that drive I want something to draw me in. Further, they refused to transfer my free play from one machine to the next and said that I forfeited it. Shady crooks is what they are. Steer clear and waste your money on a real casino, not a slot brothel.