White Fox Boutique US

It’s really good and quality is really nice, the package took 1 week and 1 day to come and comes with 25% off your next order, the hoodie comes a little boxy on the shoulders at first, but they wear down. The pants are perfect though. The material is soft and fluffy and heavy which is perfect for winter, for pants I bought xxs and fits perfect , the cuffs are a bit uncomfortable at first but get normal after a bit. For the hoodie I was gonna get s/m but changed it to xs/s which fit baggy, and perfect the design and color was perfect and was very very comfy. Yes, is a bit pricey but 100% worth it.

I have never written a view but this has been my worst experience ordering online so far. I placed a large order on the 1st of February. I qualified for express shipping however, my order didn’t even get confirmed till the 11th of February. They then removed 2 items from my order that I already paid for because they ran out of stock. They refunded it, and my order was set to deliver for the 15th of February. I then received a message from DHL that they required tons of information that I didn’t not have access to. I contacted white fox customer service twice and never heard back from them. I guess my package cleared customs anyways and was set to be delivered today(the 21st of February.) I then received a message from DHL that I owe a total of 382 dollars in import fees. I ordered from white box boutique US so I’m very confused as to why I am being charged all of these fees. This was never disclosed anywhere while placing my order and I’m beyond frustrated with this company. I called DHL and they said someone would give me a call within two hours. Never received a call but received an email my package would be delivered today. It has not been delivered. If I don’t pay these fees in the next 5 days my package will be sent back to them. Worst customer service, shady delivery company, save yourself time and money and just order from princess Polly. This place has no concern for customer satisfaction, they just want your money.

Absolutely ridiculous communication! I placed an order Sep 14 and payed for express shipping (2-7 day delivery). It was a gift purchase for a friend’s bday so I needed it to come in time. After a week passed I saw that my order wasn’t even shipped out yet. It was frustrating but I was trying to be understanding, I ordered with a little time to spare so I was sure it’d come by the time I needed it. Fast forward it’s Sep 24th and again I check that my order is not even shipped!! I check my email, nothing. So I decided to reach out to ask what was up, I was met with an email that said a representative will reach out to me in 3-5 days…thankfully they reached out in two days. They said that the reason my order hasn’t been shipped out yet is because it was “suspected fraud” and that I have to send in information proving that I am the cardholder. I have absolutely no problem with that but I was disappointed that they haven’t reached out to me earlier (in fact at all) regarding this issue. I had to wait almost 2 weeks to hear from them after I had reached out…to solve a problem that could’ve been solved in two days tops. After I sent in my information, which by the way they gave me by the end of the day to do so they cleared me for shipping. I found it funny how they gave me by the end of the day to send in my information when they didn’t set such standards for themselves. But yeah my order shipped out two weeks late no apology for wasting my time and no refund for Xpress shipping that I paid for. This is not OK.