WestJet

While attempting to both create an account and later while trying to check in, I was continually given error messages and informed that I had no internet connection when I was connected to fully functioning Wi-Fi and data networks. In an attempt to circumvent the problem, both times I had to use the mobile site on my device’s internet provider. While this did work for creating an account, the neither the mobile site nor the app would retain my booking number and flight information so every time I wished to access either, I continually had to re-enter all of my booking information. When it was time to check in, as mentioned before, I had to revert to the mobile site, but each time I reached a certain point in the process, it forcibly opened the app which, as stated previously consistently gave me error messages. I finally had to delete the entire app just to complete the check in process. Then had to re-install the app in order to attempt to use the in-flight content, but even then, connected to the inflight WiFi, I could not locate the inflight entertainment. Absolutely terrible experience using the app.

If I could give 0 stars, I would. Truly the WORST airline experience I have ever had. They’ve had us trapped in a foreign country for over 24 hours with essentially zero communication regarding when we can expect to go home, paying over $400 USD out of pocket on hotels and food with no chance of reimbursement because “it isn’t their fault.” Their in-airport reps have been rude and won’t let us speak with their booking agents. Their call center won’t even accept calls and the few times the call has gone through I’ve sat on hold for 2.5 hours only to be disconnected without ever speaking with an agent. Their call back feature doesn’t offer any availability until after over 24 hours. Our flight still has yet to be rebooked. I am truly baffled by the lack of service and professionalism.

I used to love West Jet but they have gone downhill fast. Last 2 flights were horrible from the time I checked in I upgraded to plus. Printed my boarding pass the day before...all good. I get to airport and wait in line to get my baggage ticket from kiosk. Go to self serve baggage scan. Wait in line. It doesn’t work. Wait for help. CSR takes me to a different line. Wait. They reprint my boarding pass. I get my bag checked. Look at my boarding pass and they changed my seat. I immediately try to get help. Everyone sends me to a different line-to wait. They finally tell me to go through and gate agent will help. By the time gate agent arrives they sold my seat. She said she would refund my upgrade cost. I showed her that I’ve had my boarding pass for almost 24 hours so why can’t you refund they last person that bought it. She said I just can’t. Really. I’m not the one that changed it. So. I’m getting ready to board now and not in plus seating. How does that work? An employee must have got my seat. No customer service anymore. This was totally unfair.