Wayfair Service Pro

I’ve been working as a independent contractor with Wayfair for about 2 years. Overall, I am grateful for Wayfair as it has created a pathway for me to create my own handyman business. However, I still feel strongly that Wayfair should set higher the compensation for the assembly of its larger pieces of furniture. There are certain pieces of furniture that obviously will take larger than 2.5 hours. For those items, a given Wayfair Service Pro is not even making the measly $20/hour and then will have to take additional time to write up an “extra time request” in order to bring one’s compensation back up to $20/hour. As a result, I’ve noticed that these jobs go unclaimed by any Service Pro and often have to be rescheduled. These customers are being inconvenienced, certainly wondering how long the shipment box is going to sit there before someone comes by to assemble it. Yet, in actuality, I bet that most of these customers would have paid even more for the furniture assembly to ensure that their new piece of furniture gets assembled in a more timely fashion and by a Service Pro who is being adequately compensated (prior to submitting an extra time request).

My account was locked after maintaining a 4.86 rating and doing over 200+ jobs . They claimed that they can terminate you any time for any or no reason if they choose. Do not rely on this app to support yourself. They do not care about the assemblers or their lively hood at all. They steal payments for jobs and only pay 30% of what the customer pays them for assembly. They only provide you with a access to the customers but take the majority and will take payment or close account if too many customer choose to reschedule or cancel regardless if it is of their own decision or by the support teams decision. I made the mistake of trying to support my bills and my 8 month old daughter using this app for the past year and was randomly locked out my account after one of their pro support agents named Charlie got into an argument with the customer. Now I have to move back home and start all over due to the short notice of the termination without reason. Also they are refusing to pay me for several jobs I have completed. I recommend if anyone else has similar issues to reach out to a lawyer and sue them because they are misclassifying us as independent contractors. When based on their policy and operations, we are considered employees under the law. They are merely trying to foregoing having to pay expenses and benefits for the assemblers. This app is very exploitive. I am personally gonna be taking them to court to press these matters. Best of luck to anyone who uses the app. Ok for short time period I guess one could say.

It’s very convenient be able to pick your own hours, and choose what jobs you want to take or not. I really love providing a service for people that makes them happy and get paid to do it! (The only downside is that on the application I hit the contact button to contact the customer, and the correct contact info has never once been provided. This causes a huge problem because if you have a hard time finding their residence (in an apartment complex) ,and you have no way to get ahold of the customer, now you are late to the job and could possibly get penalized for it. It’s even worse when Wayfair’s Pro customer service line is closed. It’s something that I think needs to be fixed asap because it not fair to the customer to think you’re intentionally tardy when that isn’t the case. That’s the only reason I took aware 1 star.) Besides that I think it’s a great app and a great company to work for! Everyone from wayfair pro customer service is very helpful when you do call and overall it’s an amazing job! I definitely recommend giving it a try!