Wave: Small Business Software

As a small business owner for many years who previously used quickbooks online, I can tell you hands down Wave is 100x better. It has way less bugs. It’s intuitive to use. Their video tutorials are simple and spot on for common scenarios. I would never switch back to QB after using wave, it’s amazing. But their customer support takes days or weeks to answer emails or chats and they do seem to mess up payroll and credit card processing sometimes. Wave consistently takes about 10-14 days to deposit funds into our bank account after a customer pays through wave payments with a credit card which is absurdly long and unacceptable by today’s standards. We do not have acute cash flow issues so we deal with this because it makes accounting and reconciliation truly automatic. But if your smb dos, I would suggest using Wave only as your accounting platform and something else for payments. Do not trust them for payroll or processing large (eg thousands of dollars) customer payments. Many people have had horror stories with this eg they mess up payroll and are impossible to contact or they hold funds for an entire month etc.

This app is super helpful, the main issue I have while using it is the lag. When inputting information the character count for it is super slow/delayed to where it forces me to stay on a certain page until it registers that information has been inputted. After inputting information and trying to click done at the bottom it will not register unless I swipe the keyboard away. Clicking done in the top right corner works half the time, with it also glitching and forcing me to start over everything by taking me back to whatever page I was on prior to creating a new contact or new invoice. The import from contacts button does not work at all and the layout to get to customers invoice is great after learning where it is. Not being able to see or input the expenses unless I pay for the quick receipt plan in app is kind of a bummer. I’m glad the option is still available online and the system works great and the amount of different charts available is super helpful.

I am a small electrical contractor In California. I have no employees so I don’t need any payroll type service but this app is great for everything else I need. Sending estimates, converting them to invoices, recording payments, bank and credit card transactions, etc... it’s made running my small busy super easy and clean. Two things I’d like to see improved: 1) When your bank account is connected and it tracks your transactions, it double records the money collected from jobs. For instance, if I have a job for $500, when I collect the money and record a payment from the invoice it adds that to my transactions. Then when I deposit the money in the bank from the job, it records it again which essentially makes it seem like I made $1,000 instead of $500. We usually just go in and delete the deposit transaction and keep the invoice deposit. Not a huge deal, just an extra step we have to take. 2) You can pre-fill what your estimates and invoices say so you don’t have to do it every time. However, when I write an estimate, the wording is different than my invoice. When converting the estimate to an invoice, it doesn’t automatically change the pre-filled wording from the estimate to the invoice. I have to do it manually and I always forget :D. Again, not a huge deal but would be a big help. Thanks wave team!