Wallbox

The app works as intended, which is what everyone expects. However, my giving it 5 stars, is for the exceptional support they provide. My wall charger, which I got from my local utility company (Florida Power and Light), would no longer connect via my home WiFi. Joel Tucto, from Wallbox, spent almost 40 minutes with me helping me out. He also followed up via email and stayed on top of my case, which eventually we were able to solve. When I called, I had low expectations to be honest, however they did set the bar very high for what exceptional service is all about. Thanks! PS. The callbox antenna design needs some re-thinking; when I replaced my Tesla charger which had no connectivity issues ever, with the Wallbox device, I had to add a WiFi extender in my garage plus another one in the nearest outlet inside my house. Though this is about the app and not the hardware, so I still give you guys 5 stars! Good job, Joel!

Absolutely, positively love my Wallbox charger and this app!! I have successfully used, trouble free, my Wallbox Pulsar Plus L2 charger and this associated app for 4 years and counting. You read that correctly: 4 years! As a self-described greenie, I’ve owned 2 EVs of different make & models, and charged both on an every-day basis, with absolutely no problems, over the course of these 4 years. Zero issues with WiFi or Bluetooth app-to-charger connections, which will be your experience as well if you carefully read the instructions. If you’re an EV newbie, or a garage-charger newbie, hire a licensed electrician (who routinely installs EV chargers) to install yours. Ignore all the silly, idiotically bad reviews. Guaranteed, none of them wrote their nonsensical comments with more than a day, week, or maybe a month of usage. Couldn’t help but shake my head at the silly reasoning for their 1 or 2 star reviews. I laughed out loud of some of the inane, self-inflicted “problems” people have had with this app, or their Wallbox charger, simply because they expected to see it work perfectly without educating themselves on proper installation, setup, and network connection.

When it comes to changing my ev , I need power now , station are not 1/2 miles away they are 15 miles from me and station are down a lot, why I purchased this unit this is my second home power station for xxx company the wall box started out good now won’t update in app always disconnect and 5 try’s later it might connect, we are customers please please share this if you live by EV battery life enough paying high prices for home charger that won’t work or maybe work if the sunshine maybe not I am very upset that I must call in after spending up to xxxx charger + electrician please fix this wall box please customer report wall box if your unable to connect after 5 ties uninstall app .unfortunately Wallbox doesn’t care for it customers, the charger is working app says disconnected really let’s all complain to customer protection, with such high voltage this could result in severe damage to property or lives. My tip with my charger I don’t use the App I turn on main breaker the charger starts my VW id4 app states connected and charging for my VW id4 I look at myVW app then in my car and yes it’s working and charging.