Vivint

Great App! It’s hard to talk about the app without talking about the security system itself since the app is only useful if you own the security system. It’s all amazing. My wife and I swapped over from ADT and Vivint is 1,000,000X better in every way! The biggest thing being the system doesn’t rely on wifi like ADT does but rather two separate cell phone towers so both companies (Verizon and AT&T) need to go down before the system finally relies on your wifi so that’s a huge relief considering ADT only relies on WiFi so if someone cuts your cable outside your house, you’re screwed. The app itself is amazing with the system. Everything is so easy to control and navigate. The ONLY thing I have a bit of trouble with is the shortcuts. Basically you can program shortcuts within the app that, when you activate the shortcut, it can cause your system to do multiple things at once. For example I programmed one that, when activated, will disarm my system, unlock my garage door deadbolt, and open my main garage door where I park my car. I programmed a few more too, but I have yet to see any of them effectively work. They don’t always work the best, but honestly it’s such a small thing that it doesn’t bother me at all. Honestly, that being the only issue, I give it an 11/10. Would highly recommend!

We’ve had Vivint for over a decade at 2 separate houses. We have recommended Vivint to countless family members, friends & acquaintances. We sold one house and recommended Vivint to the buyer. He asked if we would leave the equipment behind because he was interested. We did. Within the last 3 years our equipment in our home as well as the panel have failed and been swapped out numerous times. I looked at upgrading. Mind you, we only have 4 indoor cameras and an intermittent doorbell. Upgrade was over a grand…. But I had to sign a 5 year contract AND my monthly rate would double. A tech came out on a trouble call, swapped a camera we were having problems with and added a doorbell, at no charge, because we’ve been with them so long. Our tech Cole Tucker is AMAZING. At least there’s that. Thank you, Cole. If not for you and your outstanding repairs, I don’t think I’d be writing this review. I love Vivint, but there are so many home security systems out there now. If I could maintain my current monthly rate and get a reliable panel & equipment, they’d easily have our commitment for another decade. So long as our equipment keeps doing what it’s supposed to do, we will continue our business with Vivint. If something gets phased out, like the panel, and I’m forced to replace it, then I’ll start shipping around. If you’re on the fence with a security company, Vivint is top notch and responds immediately to alarms and alerts Law Enforcement. I know we, as well as our home and belongings, are protected with Vivint.

I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?