ADT Pulse ®

I was going to give 5 stars but over the past two days, I have had connection issues with the ADT Pulse app connecting to my alarm system. I have contacted ADT more times than I have been able to count in the past two days and tomorrow a tech will do a virtual call once again for the second time in two days to try and resolve this issue. All of the techs via either chat, phone, or in-person have been amazing but are unable to fix the problem. The only way I can get my pulse app to connect is to activate a sensor then the app connects. Until I do that it either says it still connecting or it says it's not connected. The techs can't find out why this is. I need my app to work with my alarm system so my wife doesn't have the headache of manually having to arm and disarm the alarm system. I am letting you know of this issue in the hopes that you may find a fix for it so other people will not have this issue. Me and my wife need to have remote access to our system so this is one less issue she has to deal with in her day-to-day life. As they say,… happy wife happy life… and to have this issue fixed will make my wife and I both very happy. 😊 So… I'm hoping you can look into this and find a solution to this problem. Maybe between you and ADT, a solution can be found. 🤞

I think that your system is awesome for the inside of your home, but for the outside of your home it doesn’t capture all four corners of the house so that means the family that is bullying me behind me gets to jump over my fence break some of the slats sometimes knock on my bedroom window, constantly throwing stones at it jumping through my backyard knocking on my backyard door and none of that is ever captured. My car has been damaged twice the tire has been slash that was never caught on camera how is that possible on my car is parked 5 feet in front of the camera. Just the other day white paint was scraped off my car and there was no footage of that once again how could that happen when my car is parked right in front of the camera. The only good thing about your systemIs Win the guys behind me or in my yard or getting way out of control I set my alarm off and it lets the neighbors know somethings going on and they run back in the house. But that’s only deters them for a few minutes. But now if I had to do it all over again I would not get this system it’s only for a home intruders it’s not for people that want to vandalize the outside of your home or harass the person that’s on the inside of the home.

We have been thinking about a monitored security system for a while and I am glad we called ADT, I do feel my family is safer now. My wife and I are very busy with work and it is tough for us to take time off together but we did to make this appointment happen. Installation went well only a few misunderstandings with Mike the installer but he was quick to fix everything the way we wanted it. Now for the disappointment when I called to set the appointment to have someone from ADT come to our house I was very clear, the number one thing we wanted was cameras on the outside of our home that we could access from our cell phones. When Mike arrived at our home we did a walk through and talked about all the doors and windows that would be monitored and the smoke and CO2 detectors. Then my wife asked Mike to go outside to show him where we wanted the cameras placed, at this time Mike informed us that the cameras were not available at this time do to technical issues in cold weather. We had spent so much time researching systems I just wanted it finished and we had taken the day off together to make this happen, I couldn’t believe no one told us about the camera issues before sending someone to our home. Again I am happy with what was done but we are Terribly disappointed that we still don’t have a camera system, Especially since I spent so much time talking about the camera system with the operator that answered my call at ADT. The app works well and it will be even better when I can check the cameras on it when they are available again.