Via Jersey City

This app is just plain terrible you say you updated it but it somehow even worse than before. I don’t buy the five star reviews. They feel like bots because there’s no way real users Think this is OK. I schedule a ride 30 to 45 minutes advance basically almost an hour before I need it and the app just keeps pushing the wait time further out. Drivers claim they’re here when they’re nowhere in sight then they canceled on purpose on top of that the app sets my pick up and drop off right in front of my location but drivers drop me blocks and then complain on how they can’t drop me to the destination that’s on the app because it’s out of the way. And then when I try to pick a timeslot, the app says hi man it won’t let me do it. Or give the one that I have select it away either to get more drivers or just admit the app is not reliable or useful really it’s just a money grab. And short is not convenient. It’s not efficient and absolutely not worth the hassle. Please fix it or rethink the whole thing. There are numerous problems wrong with the app.

Dear Via Jersey City team, I wanted to take a moment to express my sincere gratitude for the Via service. I recently sustained an injury and have been using crutches while recovering from a broken bone in my foot. During this time, navigating the city has been extremely difficult — but Via has truly been a lifesaver. Having an affordable, reliable, and accessible transportation option has allowed me to continue getting to important appointments, running errands, and maintaining some independence while injured. I’ve especially appreciated the ease of booking rides through the app and the kindness of the drivers. As someone experiencing temporary mobility limitations, I can’t overstate how valuable this service is — not just for convenience, but for dignity and quality of life. Thank you for helping to make Jersey City a more inclusive and accessible place. Cheers, Monica

This app was supposed to be so much better than the previous app with a 1-star rating, but its worse! Every time I book a ride, whether it is on an Apple or Samsung device, the app’s booking screen stays frozen. When I quit the app and try to book a new one, it says that it cannot book a ride because a ride is already booked. Mind you, I can’t even see the booked ride. I have to turn my devices off and on and sometimes even uninstall the app from my phone to see the booked ride. When the ride is about five minutes away, it suddenly says that the driver is at the stop, even when they are several corners away, and then they charge me for making the driver wait too long and for missing the pickup. Also, after booking a ride, the pickup spot sometimes changes by three corners two minutes before the driver arrives. And when I am dropped off I’ve been let off over seven corners before my destination.