VeriFLY: Fast Digital Identity

Simply excellent! Recently I travelled from NY JFK to Edinburgh Scotland via Ireland. On my way to Edinburgh the restrictions were well known and I uploaded all my info to VeriFLY and breezed through a crowded JFK the day before Thanksgiving, next day had all the info readily available to enter Ireland and then Scotland. While in Scotland everything changed, Omicron variant arrived and Ireland and USA restrictions changed. I tried to keep up with the changes, it was difficult. I looked at my VeriFLY app and everything was there, simply presented. I uploaded everything they said, arrived at Edinburgh airport to a chaotic scene, thought I could possibly miss my flight there was so many people. Got to check in, showed my VeriFLY app and breezed through the rest. Same happened in Dublin. Only thing I would have done differently is to buy my return COVID test from one of VeriFLY,s approved suppliers. I had a different one, VeriFLY said it would take up to 4 hours to review it, in reality it took less than an hour! You need this app - it is simply excellent!!

Recently used VeriFLY on trip from US to UK and Spain and back on American Airlines and British Airways. Checking in to flights in US, Spain and the UK showing my approval on VeriFLY made check in a breeze. Since I had uploaded my covid test, UK and Spanish travel plan documents, and vaccination status to VeriFLY in advance there was no need for me to show this paper documentation to the check in and customs agents at the airports. I was very pleased at how smooth VeriFLY made the process. However, the initial process of setting up trips and uploading documents in the app itself is very unintuitive and confusing. It’s pretty clear the app developers did little, if any, usability testing before launching the app. Or if they did, they tested it on engineers for whom the arcane process seemed clear. So give yourself lots of time before your trip to figure out how to use VeriFLY—like at least a week. If you try to use it last minute you are probably in for a world of frustration. Also, set up your trip in the app ahead of time, then upload all your vaccine, travel plan and covid test docs as soon as you have them—usually 48 hours before flying. Don’t wait until the last minute!

I downloaded this app to support an international flight on American Airlines. Download was easy and the system is mostly intuitive to use. However, I experienced problems uploading the Covid test results. Specifically I uploaded my test results and then my husband’s test results within minutes of each other using primarily the same data for location, provider, and results. My husband’s results were reviewed and accepted within 20 minutes. My results were rejected stating my document didn’t meet requirements. Interesting that my document looked exactly like my husband’s which they accepted. I resubmitted it starting from scratch twice more before it was accepted. Aggravating to say the least. Then for the return flight, the American Airlines app wouldn’t allow checking until the return Covid test results were uploaded but the VeriFLY app did not provide a function for the return portion of the trip on the international side. It also wouldn’t let me add a new trip for the return from the international side. The app does not support return trip upload of Covid docs st all and provides no customer support to address the problem. It could be a useful app but needs major work to function properly, consistently, and for round trip purposes.