Van Go!

I don’t like how it’s such a long wait time to get a hold of customer service agent and it gets annoying cuz the machine repeats itself over and over. And in the app doesn’t give option to cancel you have to contact the customer service line.

The service is good, but the past few weeks, I don't know what's going on. Why am I not able to pay with my credit or debit card? I tried adding my card to the app, and it keeps saying unauthorized. This is very inconvenient, because I prefer to pay with my bank card. I don't have cash on me all the time, and it is much easier to pay with a debit or credit card. I hope this will be fixed very soon.

The bug mentioned in my previous review has long been taken care of. I see that in version 4.2, there’s a new interface (layout) in the app. It’s easier to use and meets the standard of an always evolving technology world. Great job to RTD’s IT team. Also since RTD took control of operations in the county yard in late 2021, the VanGo service has improved tremendously. I encourage those who previously rode when NEXT operated VanGo, to give it a chance nowadays.