Upromise: Cash Back Rewards

I really wanted to love this. I thought it was a great idea for people saving for their children's college, with small contributions over time. I’ve had the app/account for less than a month now. In the last week, my account has been suspended twice. There is no customer service. The submit button on the website doesn't work to send them a message, they don't reply to messages on Facebook, Instagram, or LinkedIn, and there is no customer service phone number. I got the Upromise credit card through Barclays, and they don’t even have a contact number for them. I feel the lack of customer service is especially concerning since they are helping you get extra cash for your child's future education.  I would not recommend the service to anyone looking for an extra few bucks their child’s future. it’s more of a headache than it is helpful.

I got back on this app after an looonngg hiatus. So long in fact that I wasn’t even aware they did surveys. Anyway that was about 4-5 months ago and I was trucking along and making very good progress & was very, very impressed. In the past week that has come to a screeching halt…..all of a sudden, no surveys available, can’t make my daily bonus because there are no viable ‘offers’ to meet that requirement. WHAT IS GOING ON UPROMISE!?!?! I was going to highly recommend this to some fellow surveyors, but not any longer.

I love using the Upromise App. So easy to use. My only complaint is, when I upload my receipts, it takes forever to upload, N not only that. Sometimes it takes so long I just exit whatever grocery store receipt I’m trying to upload. I go to Costco a lot. N for some reason many of the items I buy, N I have on Upromise list, won’t give me my cash back. It doesn’t recognize many of the items. I don’t know why. It never gets the wine. Says it’s not on my receipt. Even tho it’s clearly there. It’s just abbreviated. But It can clearly says age confirmed. Never can once get it. I don’t know if many of items not being credited m, because it’s abbreviated. But I don’t have a problem loading my receipts on other apps. Don’t get my wrong, I love the Upromise app. It’s so easy to earn cash back. N since I shop alot. I go grocery shopping alot. But, sometimes it won’t recognize besides the wine, tomatoes sometimes. I bought Worcestershire sauce. That’s clearly a sauce. It won’t give me my credit a few times now as well. I have the most problems with my Costco receipts, than any other store. I dunno why. Constantly won’t credit me. Few times for pack of drumsticks, that’s chicken says I didn’t have it on my receipt too. I honestly think it doesn’t read the Costco receipt right. Many of their items are abbreviated, maybe that’s why. So can u please fix that. After I take a picture to upload my receipt, it takes a freakin’ life time. So I have to exit, go back so again. Does the same thing. So I exit do it again, until it goes through fast. Cause it shouldn’t take 4-5mins to get my items off my receipt. There’s much improvement needed on this app. But it still is an awesome app to use.