Tada: Shop & Get Cash Back

I used to like this app. I’ve used it for several months and didn’t have issues until the past couple of weeks. I’m also worried that my information as been stolen and sent out. I’ve done exactly what customer service has told me to do. Click the link to verify my identity. I’ve clicked the link and performed the verification multiple times. They keep saying that they never received it. Either their system is broken or they are lying. I’m super unhappy with them. All I have done with the app recently was use their magic receipts offers and redeem cash back for awards. Don’t use their online cash back either. Because that will also get you deactivated. Apparently, using their system is considered suspicious activity and at any point in time, your account might be deactivated with no reasoning. All the customer service response is the same. If you’re lucky, they will easily open your account after review the account. But if they ask for your identify verification, tough luck since their system is broken. The 3rd party forum that they use to verify your identity does not actually send your information to Tada customer service or so they claim. This is the situation I’m in right now. This app deserves negative stars if possible.

I downloaded this app after seeing a bunch of videos on the internet about how people are using coupons to save money at target. I decided to try it out myself, so I did. I went to target and followed the coupon deal they had that week and scanned my recipe after checkout to get cash back from Tada. However, once I scanned my receipt, the app asked me to link my target circle account so I did. After linking my account it provided me with cash back on all my recent purchases. I thought what a score! I got 38$ back in cash back. So I went to withdrawal the money through PayPal, after doing so I received a confirmation email and was told I’d receive the money in 2-3 days to my PayPal account. The next day I went to the app and tried to log back in to do some more deal hunting. To my surprise I was unable to log due to my account being “Deactivated”. So naturally I went to customer support knowing the issue was a mistake. Customer service replied a day later saying I had violated terms, which didn’t make any sense since I had only used the app once. I emailed back asking for clarification about the issue in an attempt to provide context on the mistake. They responded saying they were not going to give me any information and that my account was permanently closed and proceed to threaten me. Overall, Tada stole money from me and their customer service made ZERO attempt to resolve my issue. 0/10

Updated: the issue was fixed and I updated my rating from 2 to 4 stars. The only thing that keeps it from being 5 stars is a cumbersome help process. First, I actually love this app, it is a sister app to Swagbucks - same offers, but for shopping only. There are some really good deals offered and if you ever actually get to a customer service rep they are easy to work with. The reason I am giving it 2 stars is that one of the in-store retailers with offers (Walmart) disappeared on my Shoply, (but not on Swagbucks) and I can’t find how to report the issue. There used to be an option for online chat support with a real person, but apparently that went away. Navigation through the help center is time consuming and mostly NOT helpful.