UKG Wallet

I can’t understand why ANYONE would choose to use UKG wallet. I started a new job, & they offered me a UKG card to receive my paychecks. The perks they listed were payday advances. Here’s the problem: once you get paid, your check automatically goes onto a Visa (like a pre-paid Visa) & you have no direct access to it! You can’t use it like a pre-paid Visa, but that’s it. I tried linking it to my bank account so I could transfer funds to pay my mortgage—nope! I tried transferring it to my bank indirectly using Apple Cash—nope! UKG is not eligible for Apple Cash. I can’t pay for bills using the money, since it is not a bank account. They claim on their FAQs you can do all this—but the only funds that you can actually use for bill pay or to transfer to your bank is that payday advance money. Once you get paid, your check goes to the Visa, & you can’t get it. (I’ve spent hours on the phone—4 people at UKG support, 1 at my bank, the UKG liaison for my employer, and 2 people at Apple Support…plus scouring the FAQ on the UKG support page. I can’t figure out WHY anyone would use this, unless you are that desperate to get paid before payday. The only option I have now is to get my cash from an ATM. What a huge hassle. If I wanted a pre-paid Visa, I could have done that a lot easier.

Theres an old church saying about how someone or something may not come when you want, but it will come when you need it and it will be at the time you need it most. And that is what I recall in my mind when using UKG wallet app. I would like to be paid daily but that is not always ideal for me personally. My allowance from my daily income earnings post on UKG usually on a Monday, Wednesday, Friday or Saturday, therefore I have spending money for the week and weekend to use on gas, food and small emergency unexpected expenses if needed to make it through until the upcoming paycheck. UKG wallet also offers customers to have multiple debit cards and bank accounts to transfer money into once your earnings post which is one of many of my favorite features on the app.

Ive had the app for a short period and its worked well all the way up until I applied for the card. It allowed me to create and activate a digital card however once I put money onto it it became unusable digitally and would not flip over so I could see the back of the card. Im still waiting on the physical card to arrive and the money shows its available $300 but its stuck in limbo until the app decides to start working or the card arrives. Ive spoken with support through email, text, and over the phone however its been over a week and nothing has changed. I was told my card wasn’t activated and I needed to do so in the app that was incorrect. I was then told I needed to call a number “card services” however to they require all information on card that I don’t have access to. I was assured that they’re working diligently to resolve this the term “high priority” was used. However I truly believe Im being passed around with hopes that I’ll just go away $300 while not a lot of money these days is still nothing to sneeze at I needed that $ in an emergency Id be completely screwed. Long story short, If new don’t apply for the card it is clearly a work in progress and they have been very slow getting this particular situation taken care of. I will leave an updated review once something changes.