Turtle Beach Audio Hub

I forgot to update my headset about 2 years ago. The headset then proceeded to not turn on. Once I updated it with the installer a month later it renamed my headset to 0 0. The audio hub app can no longer find my headset thus locking me out of adjusting the settings. This wouldn’t be an issue if I could adjust it through Xbox but without the app being connected the settings are greyed out. The only setting I can adjust is my volume with the wheel and albeit finicky the other wheel for game and party audio mixing. My biggest issue is not being able to adjust the headsets mic monitoring and output. I’ve had this issue for the past 2 years and have been searching for ways to fix the issue. It’s all the same thing being discussed for Bluetooth fixes and not the audio hub or headset. My headset and controller combined cost as much if not more than my console a one s. Purchasing a new pair of headphones when the current pair works just fine but because of an app not working limits your ability to adjust settings is frustrating.

I’ve had this app since launch it actually worked when it released too! But now bluetooth connectivity seems to be rocket science for them to figure out its been 3 years since the app worked the best solution i could find is if you reset your device to an old update (in my case the audio mix amp) & connect that way but even so the app work correctly sliding the slider to chat makes the game louder & sliding the slider to game makes the chat louder. All this to say is that the app doesn't work at all unless you can get the bluetooth to connect than it works well

The hardware is great. The quality is there and they sound amazing (when they work). Although the software still has some bugs. This is the third pair of headphones I have had replaced because of the issues they have. I was told the firmware update would resolve them. The firmware has been updated even though there was no prompt stating so. After the loading and updating screens finished, the transmitter and the headphones continued flashing green simultaneously. I waited for several minutes for this to stop, but they just kept on flashing. Then I tried plugging the headphones and transmitter into the Xbox to see if they worked any better. Unfortunately not. These are the issues I am still having: 1) occasionally upon start up the headphones power down automatically. 2) when turning on headphones and connecting them to the Xbox, many times the Xbox sound volume is nonexistent or very low. I need to turn the headphones on and off sometimes two or three times before the sound volume is correct. 3) when using the headphones with my iPhone via Bluetooth. When I finish dictating a text The media player/music player starts up automatically. So as soon as I finish dictating a text, music starts. I thought the firmware update was supposed to resolve these or some of these issues, but still having problems. And this is my third pair.