Turno Cleaners

I use the chat feature every time I have a question. You may have to wait a few minutes for a representative to get to you, but it’s well worth the wait. They are helpful and will provide step-by-step instructions to anything I would say that the chat feature is Turners greatest feature of the entire program today I had a chat with Audrey and she was efficient, polite, professional, and provided me with step-by-step instructions for everything I needed to do. Thank you, Audrey. I took one star away because of the Turno platform itself. I don’t like that you are forced to review a client before you actually know what they’re like. The system forces you to rate them or you can’t get to the program to use the program. They need to offer a bypass. I think it’s unfair that customers can cancel a payment for a cleaning that has been completed with substantial backup documentation. Turno allows this to occur and then tells the cleaner that Turner is just a middleman and we find other means of recourse on our own.

I have been working with this app since April 2019. This is the easiest platform to maneuver through. I haven’t had many issues with the app either, I think maybe 2 small glitches, but anytime I have messages customer support I immediately got a response. Very impressive since the last time was on a weekend. I got an immediate response and they got right on the issue and it was fixed promptly. They even followed up to ensure everything was back working promptly. Just that in itself earns my 5 stars because these days attentive customer service is just hard to find and the fact that they genuinely care about the product they promote. And then finally I have made some decent money getting connected with short term rental managers and owners as well. It has definitely been a positive thing for my cleaning business. Highly recommended! Just to piggyback on this review I am still receiving excellent customer service through the TurnoverBnB app. Alice is the greatest and had a solution to my problem within minutes. Short term rental cleaner’s definitely should be using this app!!

This app gets me cleaning projects more than I expected and it’s so highly profitable!! I started an independent cleaning job when I moved to a new apartment and my bldng manager made an agreement with me that since the rent might increase the following year, she can make an exception for me if I clean other properties she manages. She paid me good money and so I decided I could make cleaning properties a full-time job! 2 years later, I decided to clean for vacation rental hosts in my area and I wanted an easier way where I can find clients, automatically get paid, and have projects scheduled every week! I heard about Turnoverbnb and gave it a try. I’m happy this app allows all of that plus it is very manageable to all other things– from rejecting projects, through easy chat communication with my clients!! I’m so happy I found this app because I can tell they care for cleaners like me and they prioritize our safety and credentials! For example, I found a broken mirror in one of the airbnb houses I was cleaning. I was able to report the problem through the app with photos, time, and date right away . The host was glad I reported it right away and she was able to replace it before the next guests checking in