TUI SENSATORI

Don’t bother using this app, for anything other than seeing what activities or entertainment is on. If you want to book anything, go talk to the staff at the desk. It’s a shame, this app could offer so much more!! But typically, you outsource your app to a third party in India and this is what you get!! You get what you ask for but lower quality and no recourse for development. Get it sorted TUI

The app won’t allow you to book anything. If you book through the TUI desk, your booking doesn’t show up in the app, either for restaurants, events (such as wine tasting) or excursions. This is probably because it seems to have no way of linking you to your room; a bit of a key failing. TUI has outsourced its IT & help desk to India. This app is a clear example of what you get if you do that; a pile of useless crap.

If all you need is a list of activities at Your sensatori hotel, then this app is fine and gets one star for that. If you want to participate in any activities however, and they are meant to be booked on the app, don’t bother. They go from “not yet open for booking” to “fully booked” instantly when they open. This includes the kids club which for us in Cyprus as 24 instantly booked spaces for a 290 room hotel in the Easter holidays. Abandon the idea of doing any of the extra activities you’ve paid for and just head to the pool.