NTTA TollMate®

I’m not sure what’s going on but I should have read the app reviews prior to downloading this app a month ago. I never really used the toll way until my daughter just recently went off to college. It became so much easier to utilize the tollway for my commute to drive down to her campus which is an hour away. I downloaded the app, added $60 to my account, added my vehicle and requested a toll tag. The very first day I used the tollway I noticed I was charged $80, 2 seperate charges of $40 in one day. The commute going and coming was about 9.00 and some change each way averaging about 20 no more than $22 bucks so I did not understand why I was being charged so much. Long story short I disputed the charges with my bank then called the NTTA customer service and found out yes I was being charged not double but triple. Then fast forward to a couple weeks later, I tried to delete my card info and add a new card and it wouldn’t allow me to change my card info. I had to log into the main ntta website to do so. Then just now, which is why I’m deleting the app and writing this review, I tried to go to the app to add more funds to make sure my commute would be covered for my trip tomorrow, it would not allow me to use my face recognition. So then I pressed the option to log in with my user name and password and STILL would not allow me to log in. It then locked me out the account for to many attempts. I again went to the main website and logged in with no problem.( the log in info was the same for both sites) I’ve just had enough with this app!!! I deleted the app and will just utilize the main website

I normally don’t write reviews, but this “new” app is so bad, I felt compelled to. First off, this private company makes plenty in money to put some sort of effort into a quality check of their app dev. If you experienced their previous app you know it was a simple 90s style design. Well, they redid the look but took no time in actually focusing on the quality within. Be my guest, go add a new vehicle and look at the random jumble of manufacturers listed. I do hope this was at least some developers list of cars from top pics to least. Then, go add a toll tag you recently received. Did you have a temp tag initially? Well, gotta add a new vehicle. Is that temp tag tied to your new toll tag? Well, too bad you’ll have to request a new one. It’s that in-simple! Moral of this story is, if you’re going to take 10 years to develop a new app, at least spend some time making sure it functions properly.

Last update should be called a downgrade!! The most i use is the calculate my trip option and this last changes they make made that option so hard to use and navigate. Instead of typing the to and from address you are going, now you have to scroll down a menu and you better know the name of each of the ramps you will be jumping on the tollways because it doesn’t allow you to give it am address. Takes forever to navigate through all the options of the drop-down menu, you can zoom in the wannabe map they display but is also hard, if anything it could help you to know the name of the ramps you want to use. Still, i like notes the previous version because it would show you more options of what toll routes one could use and their prices. This “new one” only gives the very one ramp-up and ramp-down you select... no options and agan: SO TEDIOUS TO USE!!!