Traveller Wallet

The app is terrible with no real documentation of claims submitted. However, beyond the app being written by someone who has no basic understanding of modern communication, the company themselves engage in dishonest practices to withhold valid tax refund claims. Sadly you cannot pick what disreputable company a vendor chooses for VAT refunds but these are surely the worst out of the over dozen I’ve used.

Used this app to get tax free from Spain. Scanned receipts at the airport, flew away, downloaded this app, registered with a provided code (in a receipt), filled in the card information and got money in a few days

I doubt the development company did any usability test. I was directed running between different places to get my invoices validated and still couldn’t confirm that I would get the tax refund. None of the staff knows about the app and can’t confirm how to scan the invoices in the app.