Today - RideToday

We love the ride thank you 😊

After we finished our ride, we locked our bikes and tried to end our rides through the leap app. Guess what?! The ride didn’t wanna end, the app kept on telling us to lock our bike (which we already did) and they were still charging us. To make a long story short, our ride is still active for 2 weeks, and out tab is still opened so they’re still going to charge us. We tried calling customer service but of course no one answered, we have been try to reach out for the past two weeks but we never heard back. Bottom line, don’t use the app or their stupid bikes/scooters

If I could have a 0 star rating I would. The hardware Leap decided to use for some reason is the worst in the scooter marketplace. Bells broken, brakes busted, batteries always dead. Besides the software being buggy as all get out, the best part of the app is how some scooters just straight up say “Unavailable” or “Unknown Error” when trying to rent one. Speaking of renting, good luck trying to even find one that works/is charged to pay for a ride