Thomaston Savings Bank

I will never go anywhere else. This is the best bank by far especially for everyday checking and savings accounts. Thomaston Savings bank also has amazing fraud protection. And depending on who you get a lot of the people working here are very friendly and knowledgeable! I Definitely recommend!

I really like the Thomaston Savings Bank app now that it’s working correctly, but I had a frustrating experience for months before it was fixed. The app kept losing my user ID, and I couldn’t log in no matter what I tried. I had to keep going into the bank to reset my password, but the issue kept happening over and over again—for about six to eight months! Thankfully, the staff was always helpful and patient, and finally, yesterday, they were able to correct the problem for good. Now that it’s working as it should, I love the convenience of the app! I just wish the issue had been resolved sooner.

I am forced to use this app because it’s the only way to manage my accounts from my phone. This app seems half-baked. When you tap on a menu item, the app gives no feedback to let you know what you selected, it just waits, then sometimes the screen will blank for 10 seconds or so. The menu icons on the bottom screen are pretty much useless as only some of them actually work. (floating chat bubble is interfering with the bottom menu). I was trying to make a transfer, tapping repeatedly on the “transfers” icon, but nothing happened. I ended up reinstalling the app, but this didn’t fix anything. The only way to execute a transfer is by selecting it from the dropdown menu at the top left. It doesn’t have to be fancy and polished, but basic functionality and stability should be requirements for a bank app!