The RealReal - Buy+Sell Luxury

Ok so I’ve been shopping with TRR for several years now. I never have issues with quality or description of purchases. Recently however, I purchased a belt and a handbag (both of which are items that typically are not returnable.) the belt was far too large (yes I checked the measurements, it was listed as an extra small, which by standard measurements it was but, it being a waist belt, rather hip belt complicated the issue.) I digress, the handbag, I simply did not care for once I saw it. Two short (POLITE) conversations with customer service later, I was able to return both items for a full refund, not just site credit. The title of this review says it all. World class customer service. They had every opportunity to tell me, sorry nothing we can do, after all, I am familiar with the return policies, but they chose to go the extra mile and offer me not one but two exceptions. I cannot stress this enough, being polite will get you much further with them than being an entitled, demanding jerk. This company will forever have my business. I may not be the biggest spender but I am consistent. And I will also send referrals simply because of the exceptional customer service, not to mention the amazing product.

This is an excellent app serving a great concept. I think the concept is self-explanatory, so on that I’ll just say that, in my experience, it’s worked out really well for the most part. The app is great. It’s intuitive, stable, useful, and very professionally done. If PM would allow me, I have some ideas to make it even better: (1) a width filter for neckties would be fantastic. For example, I don’t really like ties that are over 3.5 inches in width; I’d love to be able to filter out the wider ties. (2) you NEED a help/feedback button by item. Sometimes, items are wildly mis-categorized, or their pictures don’t match the description. With a Help button, users could ask questions about an item or alert TRR to mistakes. (3) the “recently in bag” section really should filter out items that have been sold. There is no point in creating a shortcut to put stuff in your bag that is no longer available. (4) under My TRR, user should be able to sort searches. E.g., I’d like to see my search for pristine dress shirts at the top, always. I have no way or arranging my saved searches as is. Finally, it’d be great if you could bookmark/favorite brands, so when you’re creating a new search, you can select your favorite brands faster.

I love this app! I used to purchase my designer goods on resale apps, but I’ve received numerous counterfeit items. TRR is amazing. You get items for substantially lower than retail, Afterpay is available, checkout is simple and shipping/returns are a breeze. I can purchase designer items at a fraction of the cost. The only issue I have with their app is the carting process. Anytime I click on my Cart, there’s a delay of numerous seconds while it loads. I’ve tried WiFi, cellular, different networks, but it doesn’t matter. It takes a long time to process anytime you go to your cart. And sometimes those seconds matter. Speaking of, I’m not a huge fan of the timer. They give you 20 mins to checkout, but it goes quickly. An item is held for You after it’s added to cart, but since you pay for shipping, you want to get your money’s worth. But alas, the cart likes to freeze and then I lose my cart. I try to add items back quickly, but it’ll still show they’re being held (by me) and then I have to close, reopen and try to recart. Anyways, that’s the only issue really. Otherwise I live TRR!