Taskrabbit - Handyman & more

I was trying to book an assembly request in SF a few days in advance, but I was unable to select a tasker that I’ve used before. I thought they may be unavailable, but then I remembered they sent me a direct link to their profile. Once I clicked on the link it showed me that they were actually available for that timeframe I initially selected, which was contrary to what was displayed in the app. So needless to say I booked my preferred tasker for the assembly project. Once they had completed the project, I asked them why I was unable to select them in the app. They informed me that Taskrabbit change their algorithm to prioritize taskers based on the location of the cities where they reside, instead of all the taskers that service the area. They also mention that they have been getting less work as a result of this update. I noticed during the checkout process that Taskrabbit was willing to recommend less experienced taskers with lower ratings, instead of my preferred tasker of choice. This seems unfair to both customers and taskers alike. It forces mediocrity on the customers while taking work away from quality taskers. Taskrabbit should really provide customers with a better selection of taskers that provide a higher standard of service and not penalize taskers just because of their proximity to the service location. I hope that they will take my feedback seriously and not continue to peddle such mediocrity.

Just used TR to move shelving units from my friend’s apartment to mine. The whole experience was great and the app was easy to use (and I work at a tech company!). The notifications work properly (important!) and you can leave/read reviews for potential suggestions. I read almost every review before deciding on a TR and I had a really easy and efficient time with my task. So I’m shocked at all the negative reviews on here - take a minute to do your research and you won’t be disappointed. That said, because this is the App Store, one feature/UX suggestion I have would be to move the search to the header rather than at the bottom on Home as I actually had no idea it existed for most of the time I’ve had this app downloaded. Also, I wish you could set your TR results to sort the same way every time (I wanted price from low to high instead of recommended - it was annoying having to toggle that each time I searched a new time or date). Lastly, it would be more convenient to enter any promo codes in settings vs. after you’ve booked a task and are ready to checkout - especially since other sharing economy apps have conditioned us to do it this way. Other than those three things, can’t really complain and would use again!