symplr Access

Awful app. It is very buggy. Hardly ever works and me and others like me are paying an exuberant amount because we are required to have it to do our jobs. Even worse is that because the app is so bad it can cause me to be “late” for scheduled surgeries I’m expected to be at, and I arrive at least 45 minutes prior to start time so I have time for this app, getting changed, and checking in with key staff members before ever stepping foot in an OR. Signing in is just the first step in the process. If I can’t do this successfully it slows everything down, and then it necessitates me calling a very busy client and pulls them away from their job. At a minimum it’s an embarrassment, but it’s actually much worse… I think Symplr could actually be costing their clients (Hospitals, and other HC facilities) money. They not only have personnel that have to take time from their actual job duties but what if the rep not being able to get timely access causes a surgery to start late?! If you are a HC facility working with Symplr, think twice. Ask yourself, what is the cost of one minute of wasted OR time? I could go on, but in short this needs a proper overhaul that is representative of the investment we are asked to make.

I’m not sure who developed this app for symplr but they should find another job. The app has an Add Appointment feature that doesn’t work at all. When trying to add an appointment the app tells you that you have no facilities in your profile. When I emailed about it, I was told I needed to use the website to add an appointment. Why then is the feature on the app? The message board doesn’t have a way to post or read other messages. Again, why have this feature listed if it doesn’t work? When uploading credentials with the app you can’t send a pdf. You need to take a screenshot and upload the picture. Again, when I called and asked about this, the customer service reps told me they where trained that I could upload a pdf. You cannot. I was told if I wanted to send anything in pdf format I could email it. I did that as was sent a reply email asking that I upload credentials on the app. But make sure nothing you are trying to upload is larger than 5mb because it won’t allow you. Just junk. Reptrax or Vendormate have their issues as well but nothing like this.

I went to check into a facility and was denied entry. I proceeded to call customer service and was told I had an outstanding credential that needed to be resolved. Despite my Symplr app showing my credentials were current and satisfied, I was told I had to log in from a computer in order to see the “attention needed”. Get it together Symplr! You have ONE JOB! I pay a substantial yearly fee for your service; I expect your system to accurately reflect my credentials on any digital platform. Your customer service took zero accountability and cost me thousands because I was unable to attend my case. I strongly encourage all health systems to use Vendormate or Intellicentrics. This company is absolute garbage.