Swoop Towing

Fix the picture portion of the app. Nobody wants to be fighting the app when you’re on the side of the highway. When you click to take pictures, it zooms in and also flips the camera at a 45Degree angle and it is nothing but a pain. Also fix it where it stops Automatically putting you on scene, towing, tow destination. Because the pickup location isn’t always right, the destination isn’t always right, we do change it in app to get paid correctly later on. But when your on the side of the highway, your not going to call it in to get it changed, your going to get the job or jobs finished and take care of the customers.

I am extremely disappointed with the current state of the Swoop platform. I have absolutely no calls, and I’m lucky if I see 1–2 jobs in an entire week. Even worse are the rates being accepted in this area. There are service providers taking jobs for as low as $18. Given the record-high gas prices, skyrocketing insurance premiums, and constant vehicle maintenance costs, it is mathematically impossible to turn a profit even at $23–$30 per call. It makes me wonder who exactly is performing this labor for $18. It seems highly likely that these are providers operating without proper insurance or, worse, exploiting undocumented workers hired by businesses to get high call valume with cheap labor. This isn't just bad business; it feels criminal. I truly believe FBI and ICE need to get involved here to investigate these predatory and potentially illegal labor practices. Unless Swoop starts prioritizing legitimate providers and fair wages, this platform is a race to the bottom.

Way too many bugs now and it’s killing our business. Crashes on vin scanner, crashes on customer signature, doesn’t send text message tracking link to customer if you dispatch from the app, crashes when you go to take a picture, now it’s randomly crashing just when opening the app, very slow to load back up after refreshing the app or uninstalling, won’t give you any suggestions when you go to type in the vehicle information(used to do that before the update), very bad technical support and haven’t yielded any results after reporting the issues multiple times and being assured they’re “releasing a fix to it at the end of the week(last week).” Been with them for over a year, everything was fine before the most recent update, but now I’m starting to want to change to a different software. We’re literally miserable right now. iPhone 7 Plus.