Stop & Shop SCAN IT! Mobile

I think the most recent update did something to this app. I’m using an iPhone SE (2020 model) with iOS version 17.6.1. The last three times I tried to use it, it would freeze any time I scanned an item and added it to my cart. I’m always having to force close the app and then restart it. I did consider uninstalling then reinstalling the app, but I wouldn’t want to try something so drastic just yet. In any case, I think the that the team behind this app should look into it. As for the app itself, usually it works like it’s supposed to, and it’s convenient if you don’t want to use the hand scanners. However, I can only give it four stars because of a single flaw (though, this is more about the mobile checkout system itself): if anything goes wrong (e.g.: an item didn’t scan correctly, or your checkout gets “audited” as they call it), then mobile checkout won’t be available at all, and you’ll only get a barcode. You’ll then have to use either a regular self-checkout, or do it the old fashioned way (with a cashier). Also, it may just be me, but I don’t think digital coupons are available either when using it. Overall, it’s not really as bad as other reviews make it sound, at least in my experience. Also, while any kind of self-checkout is convenient, be sure to support the cashiers too.

So for the last couple years I was using this app, loved it. Occasional audit is annoying because then you had to go get one of the store devices. They should figure out a way to do it with the app. Those were pretty rare though so still loved the App. Starting about 3 months ago the app started having major issues shutting down after every 1-3 scans. Literally just crashing. I erased from my device, and redownloaded it. Didn’t help. Then for about 2 weeks it worked again. Figured they updated it and found the bug. Last two times crashes each time I scan something so it’s useless. Would give this version a negative two if I could. Find the problem and fix it people

I have been loving this app for the speed and convenience. I have very limited time to get through the store, and hate the experience of waiting in line with my two young kids grabbing at everything and making a fuss because shopping is boring (I don’t blame them, it totally is). I scan as I go, just put my stuff back in my cart, I have my coupons pre-loaded through the app, and I just walk up to a self scan and go. I don’t need to bag anything at the register, I just keep my own bags in my car, and I load the bags how I want. It is SO much faster, and I can look at my past purchases easily to track my budget. What I REALLY REALLY wish Stop and Shop would do, is integrate all of their apps into one, and PLEASE PLEASE let me create a grocery list that I can share with my husband. I hate switching back and forth between apps to see my list. And the WiFi in the store works fine for the app, but I can barely get any calls or texts through, so our shared grocery list doesn’t always update in real-time. ALSO, would love it if the scanner would stay open so I don’t have to keep clicking on it. Otherwise, I really like this app, though it could be a bit more user friendly.