Stereophile

I have been a subscriber to the digital edition of Stereophile for years. I love the magazine but this app is junk. Every 6 months or so it quits allowing me to download the latest issue which typically ends up with me having to send copies of my subscription receipts to prove I have a current subscription. Then I end up having to delete and reinstall the app which removes all of my older downloaded issues which then causes me to have to send in copies of older subscription receipts to prove I should have access to them. Well it’s happened again, my subscription just renewed in December 2022 and it’s not letting me download the February 2023 issue. Even the latest app update didn’t fix the issue. The magazine is good but not worth this frustration. At this point I am just canceling my subscription and saying goodbye to Stereophile.

I have been a subscriber to the digital Stereophile app for nearly three years. On a regular basis over those years, I have not been able to load digital issues without paying additional $7.99 for née issue in addition to subscription price. In the past, although I have had to send several emails each month to Stereophile , the problem was eventually resolved. For February edition, however, I have now sent four emails to Stereophile over five days with no response from customer service and no fix. I still cannot access the issue. Just crazy, especially for a magazine that is supposed to be tech-savvy.

My older subscription was a little clunky but the new update fixed all the issues. Love the few of the magazine on both iPad and mobile phone. Recommend it highly