Sprouts Farmers Market

I’ve tried many grocery shopping apps and this one is by far the worst. When something is out of stock it simply disappears from your cart, no notification whatsoever. So you may think you’ve got all the ingredients for your meals that you’ve added to the cart throughout the week, only to discover that over the days or hours before you placed the order, several things that you KNOW you put in the cart and saw in the cart for days, are simply not there. I’ve had too many incomplete meals and missing much needed items due to this issue. Also this app moves VERY slowly. So it takes an eternity to create a full grocery order, and you have to wait for a long loading period after adding each item to the cart. It takes SO much longer to use this app than any other I use. This has nothing to do with my internet connection and it’s been an issue at every location I’ve used it in, in different cities and even states. Also there are many times that after this extremely long loading period, the item simply fails to show up in the cart, so there I am thinking I’ve already got ____ in the cart, when it actually never went into it at all after adding it. SO frustrating. This is very unfortunate because I have been doing 100% of my grocery shopping at Sprouts over the last several months, but I simply cannot tolerate these issues any longer. Sprouts will be losing my business in favor of one with a much better app due to the crappy Sprouts app the developers created.

This app is great when it functions… the problem is it glitches and bugs constantly. I was invited to join the monthly freebies program but am unable to get the app to work in order to click on the coupons. Today I made sure my app was updated, signed in, and sat by my router right at 9 am so I could add the coupons, but the app took forever to load and then just kept giving me errors and signing me out for the next 20 minutes. Then it finally started working, but it was too late. All the deals were gone. In addition, the app doesn’t work well on a regular day either. I’ve had items disappear from my cart when doing an online order. It takes forever to find things and add them. A lot of items I know are in the store don’t show up on the searches and I have to manually search through all the departments in order to find them. And again, the app frequently kicks me out and gives me errors throughout this. I’d rather not deal with it most of the time. It’s been like this forever and the developers or company don’t seem to care about fixing it. I love sprouts and have been a loyal customer since the beginning. The in store experience has always been great. If using the app had been my first experience with the store I don’t think I would have ever gone back.

Do what my favorite competitor of yours does ... connect customer phone number to the app and the register. Customer enters phone number on pin pad at the beginning of each sale and all list items, digital coupons, Fab! 5, $5 Friday savings go straight to their purchase when it’s scanned at the register. I’ve never missed any discount with their app method. Just a moving forward suggestion; I shop my Sprouts regularly as well as my Albertsons. I know my stores and product locations. On a lazy day, I can browse and take my time at either store. But when I’m in a hurry? My Albertsons app is a much better tool for getting me in and out of the store in a timely manner with all my savings guaranteed. I really, REALLY love Sprouts; I prefer your brand products, produce and meats but in reality? A much more progressive and user friendly app will make Sprouts my #1, instead of my #2 grocery provider! I’m looking forward to a much improved Sprouts app future.