Smartsupp

Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.

I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience. When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue. It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything. If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider. The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.

Latest update: Thank you for fixing the glitches! The app works great now. I can easily see on which page the visitor is looking at so I can engage with them. Updated review: I just downloaded the new update, and the issue remain on both devices. Uninstalled, restarted and reinstalled, when the app is open it won’t tell you now when a visitor is on the website. When the app is in the background it will alert me, and then when opening it, it does not show on which page the visitor is on. Can you please revert to the last prior 2 updates so a version is working like it is supposed to? Updated review: Thank for the last update which fixed few glitches. However the main one is still not fixed. If I leave the screen of the app open, and a visitor gets on my website, it still does not show. I either have to close the app or refresh manually. When the visitor leaves the website it still show has an active visitor until I manually refresh or close/reopen the app. I uninstalled, restarted phone and tablet, reinstalled and issue is still happening on both devices. Original review: The app was great prior the last update. Now, when a visitor is on the site and browse to different pages, it get stuck on whichever page the visitor landed. You have to manually refresh. Also, when the visitor leaves, it still show the visitor on the site, until once again you manually refresh. If on my tablet I put myself as not available, I now remain available on my phone, go figure, I have to remember to switch on both devices. I removed the app on phone and tablet, restarted both, and only install it on the tablet, same issue with the visitors. Put it back on my phone and still not working. Can this be fix so the app can be useful once again? Aside from those issues, the service is good and like the sound notifications on the app.