SLCPL

The app allows me to place holds on items on in the Library catalog. Most recent example is “Arrow. The complete seventh season. “ put a hold on it in the app, waited a couple weeks an decided to check it on the website, turns out this item is not at any library, doesn’t come up in web search at all. If I knew it wasn’t available two weeks ago I would have ordered it from thrift books or something instead of waiting for a hold that can never be filled.

I use this app exclusively on mobile. I’ve experienced really long lags when searching for a title. I can search for the book but when it pulls up and I click on the “show editions” and click on the book option, it just keep trying to load the link where I can reserve the book but instead keeps doing the spinning search/loading thing. I also use the SL County library app and it doesn’t have this problem despite likely using similar or same developers and library resources. I think 1-2 years ago both apps underwent a redesign and the County library app had the same experiences I’m getting now but with the City library app. Please figure out what’s going on. I love the library!!

It’s ok but lately I search for a book and the app says “checking…” for each category: ebook, book, audiobook, but never loads. Then when I click on “book,” it doesn’t load the page. I’ve tried this multiple times in various locations so I don’t think it’s my WiFi. I end up having to use a browser like chrome to actually see if the book is available. PLEASE FIX THIS, if possible.