Single Digits ONE Home App

OMG you guys have to fix this app.. the Wi-Fi disconnecting multiple times a day & being slow is already one issue, but not even being able to get past the login page on this app makes things even more frustrating. It’s like every day I’m having to troubleshoot an issue with the Wi-Fi in the midst of trying to work from home & even when contacting technical services, we still haven’t gotten to the bottom of the issue.. I’m afraid to even have guest over to watch a movie again lol the service disconnected so many times & I couldn’t even get into the app at all to figure out what’s going on..

I’ve moved in to an apartment building that god knows why only has this service. The WiFi is slow and it keeps disconnecting every once in a while. I wanted to see if I could restart the router or something and downloaded this app and guess what? It’s stuck on the login screen. I type my email and a green tick appears as though it logged me in but then nothing happens. It stays there on the same login screen for hours. Tried reinstalling multiple times only to end up seeing the same terrible functionality. How HARD is it to make a good app? If I ever move out of this place, it’ll only be because of Single digits.

This company has been known to have the worst customer satisfaction because most of their products will last one month then appear to have severe issues with the intended services. This will lead to external fees and repairs, if not your service will never be fixed or downgraded. I’m not completely sure how a company can still operate morally and ethically knowing they are taking advantage of their own customers. If u try to contact customer service they will always mention sending a technician to fix it, but nothing will happen and no one is usually sent. I’ve heard other customers wait months for a simple fix. This review is to deter any sane individual to be business with them, and for the company itself to at least hold itself accountable for their business practices.