ShemarooMe

I had the privilege of conversing with Shemaroo Me customer service agent Puneeth. He was really professional, responsive and understanding. I was facing some difficulty with the app settings for my subscription which he promptly resolved. In fact, he went above and beyond my expectations by acknowledging the 50% discount on their site and applying that to my membership. I would highly recommend Puneeth!

I regret subscribing to shemaroome. It’s waste of money. Once I started subscription, I was not able to log in the app. The app said the email is not registered and asked to try another login method and the same id worked on internet browser. Moreover when I played Shemaroo on my TV half of the titles didn’t play. I contacted customer service and they kept asking for more and more information in separate emails rather than solving the issue. I supplied them with screenshots and they asked for video recordings. I provided recordings then they asked for app version. When I provided that they started asking for my tv model number. They just keep delaying rather than asking for all the required information at once. Even when I play a movie it suddenly stops in between. How can I provide a recording for that ? It’s not that I’m going to know when it will stop playing in the middle. If you’re thinking to get subscription - Don’t get it !

As such this seemed like a good subscription but I forgot my password and when I click on forgot password, I do not get any email with password reset link, it has been more than 12 hours and still haven’t received it. Only way to contact support is to submit a query from online but I haven’t received any response yet. I tried password reset from desktop as well but no luck. Essentially I cannot watch movies I am paying for nor can I cancel subscription.