SecureTeen Parental Control

This app gives a parent piece of mind allowing you to set rules and conditions for your child’s browsing and phone usage. Then you can set up your child’s device to be monitored in order to ensure that your needs are being met. It provides you and your children to come up with and maintain an understanding of what is appropriate and not appropriate with so much being accessible to them with their mobile phones.

This app will seem to work just fine in the beginning UNTIL you want to view the reports you set up that were supposed to be backed up in iCloud, view locations, view calls, or view SMS. The app doesn’t download squat! I bought this app November 2017 and it has NEVER worked. I have spent an endless amount of time emailing back and forth and demanding a refund from the beginning and all I get is what appears to be robotic email responses that don’t tell me how to fix any of my issues. DO NOT BUY THIS APP!!!! STAY AWAY!!!! Before I purchased it, I did my research and EVEN CALLED their customer service. When I actually bought it, and had questions after, miraculously, they don’t offer phone support only emails. Like I said, I feel that I got burned and someone stole my $40!! Like another person said, I am going to purchase another app that works and has phone support and ditch these criminals!!! ....cut my losses

The worst app ever. It has never worked properly. It won't update and is basically useless for tracking what it says will track. But the even bigger problem is their customer service. It's a standard 24-48 hours for them to respond to ANY request for help when the app isn't working. And this isn't me just saying they take a long time to respond. That's their company policy!!! I can get anything shipped to me from anywhere in the world in less than 24 hours, but this company can't even respond to an email in less than 48 hours. On top of that, they still took 4 days to respond. I finally asked for my money back. I've been switched to THREE different departments now. Finally I reached the "accounts dept", and it's going on 6 days I am waiting to hear back from them. I am forwarding all of my correspondence to the Apple Store if I don't hear from them by end of business day tomorrow. My advice...stay away from this app.