Secure-a-Spot

I don’t think I’ve ever written a review for an app, so when I tell you this is that bad… please believe me it’s that bad I felt obliged to leave one and let others know. Believe the other reviews calling it a scam. We used the app to pay for parking ahead of time and even checked with the staff before leaving the building about whether we were all set to leave with no issues at the gate. She confirmed yes. Lo and behold, when we get to the gate, we are prompted to pay again with no way to show we had already paid and nothing to scan from said app so we could leave. Couldn’t even re-locate the reservation through the app. (I definitely was charged on my card though) Because there is no staff in the actual garage, there’s no one to help you if there’s an issue - so we were forced to pay to exit. Mind you, the price we were given for prepaying was about $16 and at the gate we were charged $25. Please find other parking elsewhere or use a credit card that will allow you to dispute the charge should you encounter any issues. I will say we did not receive any tickets on our car like some other reviewers have mentioned.

I know this sounds cliche but I NEVER write reviews. I don’t know the creator(s) of this app and no one asked me to write a review. However, I felt compelled to write a review for this app because I believe that the negative reviews are unwarranted and I don’t want anyone to be misled by the negative feedback. Here’s my experience. I downloaded the app. Paid for parking with Apple Pay. And I made sure to NOT get there before the duration that I picked and I left within the time frame. I even printed out the email receipt and left it on my dashboard for a peace of mind. Also, I scanned the barcode when I arrived and before I left. Did I receive a ticket??? No because I did what I was supposed to do. Follow the directions that you were given. Did you scan the barcode when you arrived and before you left the garage?? If not, then you might get a parking ticket. FOLLOW THE DIRECTIONS!!! If you’re not gonna do that then you have no one else but yourself to blame if you get a parking ticket.

I never write negative reviews but I am beyond angry with these people. My wife and I parked in a lot and the sign said to save time and money by downloading this app. I did it and paid $10 for a whole day even though I knew we would only need about 4 hours. Walking away I even told my wife how convenient that was. When we got back we had a violation on the window. No problem I said, we'll just contact them, give them my receipt number from the app, and all will be good. NOPE! No phone number, no email, no online chat, nothing. Fill out an online dispute form and they will respond in 3 business days. Oh, and if you pay in the first 5 DAYS, it's only $35, then it goes up to $65. I filled out the form and waited. 3 business days made it Wednesday. 5 days... Wednesday. It didn't matter because they never responded. I finally gave up, and for my own sanity paid the violation just to be done with them. Then they charged me another $5 for an "online payment processing fee"! In the end it cost me $80 dollars to park in a crappy lot for 4 hours. Never again, and I will be filing a complaint with the BBB.